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HOW FUVAY WORKS

One Platform. Three Connected Experiences.

Customers book through the channels they already use. Providers manage the business. Technicians handle the work in the field. Fuvay keeps all three connected.

Progress updates flow back, so the provider and customer always know where the job stands.

STEP BY STEP

What Happens on Each Side.

For customers

  1. 1Choose WhatsApp, Instagram or the Fuvay app
  2. 2Share the service, problem, ZIP code and preferred time
  3. 3Your request reaches an available provider in your area
  4. 4Follow progress until the job is complete
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For providers

  1. 1Set up services, pricing and the ZIP codes you serve
  2. 2Receive eligible booking requests in your portal
  3. 3Assign the job to a technician — or handle it yourself
  4. 4Track progress, completed jobs and recorded earnings
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For technicians

  1. 1Receive assigned jobs in the Technician App
  2. 2View the job and customer details
  3. 3Update status as the work progresses
  4. 4Record completion when the job is done

For technicians working with registered Fuvay providers.

THE BOOKING JOURNEY

Every Job Has a Clear Status.

From the first message to the finished job, each booking moves through the same clear stages — so nothing gets lost along the way.

  1. RequestedThe customer's request arrives from WhatsApp, Instagram or the app.
  2. MatchedIt goes to an eligible provider for that service and ZIP code.
  3. AssignedThe provider assigns a technician through the portal.
  4. In progressThe technician updates status from the field.
  5. CompletedCompletion is recorded, along with the job's earnings and applicable commission.

MATCHING

How Requests Reach the Right Provider.

Fuvay looks at a few simple things before a request is shared with a provider.

01

Service category

Does the provider offer the service the customer needs?

02

ZIP code

Does the provider serve the customer's area?

03

Availability

Is the service published and available at that time?

04

Matching rules

Platform rules that share opportunities fairly among eligible providers.

Matching helps route requests sensibly; it does not guarantee a set number of bookings for any provider.

NEED A SERVICE?

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RUN A SERVICE BUSINESS?

Grow and manage it with Fuvay.

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